Refund policy

30-Day Return Policy

We offer a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return:

  • The item must be in the same condition that you received it: unused, unaltered, and in its original retail packaging.

  • You must provide the order number or proof of purchase.

To initiate a return, contact us at thomasgreencuts@gmail.com. Items sent back without first requesting a return authorization will not be accepted. Once your return is authorized, we will provide the appropriate return shipping address and instructions.

Please note: Unless the product arrived defective or damaged, the customer is responsible for all return shipping postage costs.

Damages, Defects, and Order Issues

Please inspect your order upon delivery. If your item is malfunctioning, defective, damaged in transit, or incorrect, contact us immediately at thomasgreencuts@gmail.com with:

  1. Your order number.

  2. A brief explanation of the problem.

  3. Clear photos or a short video demonstrating the defect or physical damage.

Upon verification, our support team will promptly issue a replacement unit or a full refund at no additional charge to you.

Exchanges

The fastest way to ensure an exchange is to contact us to authorize the return of your current item. Once the return is received and inspected, make a separate purchase for the new item or bundle.

European Union 14-Day Cooling-Off Period

If merchandise is shipped to the European Union, customers have the right to cancel or return the order within 14 days of delivery for any reason. Items must be unused, unaltered, and in their original packaging, accompanied by proof of purchase.

Refunds

We will notify you once we have received and inspected your returned item to confirm if the refund is approved. If approved, your original payment method will be credited within 5 to 10 business days. Please note that banks and credit card issuers may take additional time to post the refund to your account balance. If more than 15 business days have passed since your return approval, contact us at thomasgreencuts@gmail.com.

Privacy Policy

This Privacy Policy describes how NexaTech collects, uses, and discloses your personal information when you visit or make a purchase from getnexatech.com.

Information We Collect

When you visit or make a purchase through our site, we collect certain information necessary to fulfill orders, maintain site performance, and comply with legal obligations:

  • Order Information: Name, billing address, shipping address, payment details (processed securely by third-party payment gateways), email address, and phone number.

  • Device Information: IP address, web browser version, timezone, device identifiers, and site interaction cookies.

How We Use Your Information

We use your personal data exclusively to:

  • Fulfill and process orders, handle payments, arrange delivery, and provide invoices or order confirmations.

  • Screen transactions for potential risk or fraud.

  • Communicate with you regarding orders, tracking updates, and customer support inquiries.

  • Comply with applicable legal, accounting, and tax requirements.

Sharing Personal Information

We do not sell, rent, or trade your personal information. We share personal data strictly with trusted service providers to run our operations, including:

  • Shopify: To host and power our online storefront.

  • Payment Gateways: To authorize transactions securely (e.g., Shopify Payments, credit card networks, PayPal).

  • Fulfillment & Shipping Carriers: To pack, route, and deliver packages to your physical address.

Your Rights

Depending on your location (such as the EEA, UK, or Canada), you may have the right to access, correct, update, or request the deletion of your personal information. To exercise these rights, submit a request to our support email below.

Contact Information

For questions regarding our privacy practices or your data, contact us via email at:

thomasgreencuts@gmail.com