Shipping policy

Shipping & Delivery Policy

Thank you for shopping at NexaTech (getnexatech.com). Below are the terms and conditions that constitute our shipping policy.

Order Processing Time

  • All orders are processed within 1 to 3 business days (Monday through Friday, excluding weekends and major holidays).

  • Once your order has shipped, you will receive an automated shipping confirmation email containing your tracking number.

Shipping Rates & Delivery Estimates Delivery timeframes are estimates and begin from the date of dispatch, not the date of purchase.

  • Standard Insured Shipping: FREE (Estimated 10–15 business days)

Please note: Potential delays may occasionally occur due to international customs processing, carrier transit backlogs, or severe weather conditions.

Supported Shipping Destinations We currently ship to select tier-1 regions to guarantee reliable tracking and delivery:

  • United States

  • Canada

  • United Kingdom

  • Australia & New Zealand

  • Western Europe (including Germany, France, Italy, Spain, Netherlands, Belgium, Ireland, Austria, and Scandinavia)

Orders placed outside our supported delivery zones will be canceled and refunded automatically.

Order Tracking Once your package is transferred to the carrier, a tracking number will be sent to the email address provided at checkout. Please allow 2 to 4 business days for the carrier's tracking system to update scan events online.

Customs, Duties, and Import Taxes NexaTech is not responsible for any additional customs duties, handling fees, or taxes applied to your package upon arrival in your destination country. All fees imposed during or after shipping are the responsibility of the customer.

Damaged, Lost, or Missing Shipments

  • If your item arrives physically damaged or defective, please contact our support team within 48 hours of delivery with photos/videos of the damage so we can issue an immediate replacement.

  • If your tracking details state that the package was delivered but you have not received it, please check with neighbors, household members, and your local carrier annex before reaching out to support.

Contact Information For any questions regarding order status, fulfillment, or shipping inquiries, contact us at:

  • Store: NexaTech

  • Email: thomasgreencuts@gmail.com